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Talk to a real person about your eSIM
Order questions, activation help, device compatibility, or a refund request — our support team reads every message and replies within one business day.
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Before you write
Answers to the most common requests
Where is my eSIM QR code?
Your delivery email arrives within minutes of payment confirmation. Check spam and promotions folders first, then contact us with your order reference and we will resend it.
How do refund requests work?
Unused eSIMs are refundable within 30 days of purchase under our Refund Policy. Approved refunds return to the original PayPal payment method.
Is my phone compatible?
Most eSIM-capable, carrier-unlocked phones from 2020 onward work, including iPhone XS or newer and recent Samsung Galaxy and Google Pixel models. Tell us your exact model and we will confirm.
Can I change the plan after buying?
If the eSIM is still unused, contact us before activating it and we will help switch to the right allowance or validity period.